Policies

Ordering: Our offices are open Monday through Friday 8:00am – 5:00pm Central Time.  Our will call desk is open from 8:00am – 4:30pm Central Time.  We request that all will call orders are phoned in at least 1 hour prior to pick up.

All orders that are received by 2:00pm Central Time and that are in stock will ship the same business day.  Customers will be notified immediately of any backorders via email or phone. 

Drop shipments: All products drop shipping from manufacturer locations will incur a $5.00 handling fee (*Banner orders incur a $8.25 handling fee).  Items being drop shipped are not guaranteed to ship same day from the vendor's location; please ask your representative for estimated shipping and delivery times. Shipping and delivery estimations are calculated by business days only (Monday - Friday).

Pricing:

Fluctuations in raw materials and energy costs may cause prices to change without notice. However we do our best to update our website pricing promptly to provide the most current pricing possible.  Customers will be notified if there are any price discrepancies in orders.

 

Shipping:

Signs Plus Banners offers UPS or Speedee shipping to MN, WI, IA, ND and SD.  We offer a flat rate shipping charge of $7.50 to MN orders and $9.50 to WI, IA, ND and SD orders; this applies to all orders in which the original shipping charge would be $20.00 or less.  Flat rate ship charges do not apply to metal products.

 

Orders shipping to all other states within the Continental United States ship via UPS.  Standard shipping charges apply to all orders.

 

Canadian orders: Orders to Canada will ship via United States Postal Service.  If ordering on the web, freight charges will be shown as “to be quoted”.  A representative will contact the customer upon receipt of the order with calculated shipping charges. For any USPS orders, or if a Canadian order is requested to ship UPS, please note that Signs Plus Banners is not responsible for any duty, taxes or brokerage fees incurred by the Department of Trade or Customs. 

 

Returns:

Returns will not be accepted after 10 business days.  All returns must have prior approval by a Signs Plus Banners representative. With the exception of defective products or order entry errors, the customer will be responsible for all shipping charges for return. Credit will be based upon the quality of the merchandise returned to Signs Plus Banners. A 15% restocking fee may apply. Original shipping costs are not refundable. Custom items, non-stock items, and opened software are not eligible for return. 

 

Payment Terms:

Signs Plus Banners accepts Mastercard, Visa, Discover and American Express.  Net 30 days accepted only with approved credit.  Please contact a representative for credit information.

 

Sales Tax:

Customers that qualify as Sales Tax Exempt Businesses in IA, IN, KY, MN, ND, SD, TX, WI, & MS must provide a signed State Tax Exempt form to Signs Plus Banners to keep on file. These accounts will be charged tax until this form is received.

 

Signs Plus Banners is registered and authorized to collect and remit sales tax in the above mentioned states.  If you have a tax exempt number for one of these states, you will need to contact a Signs Plus Banners representative, who will directly email an electronic form via our newly automated online service. This email contains a link that will allow you to electronically fill out and sign the proper form, and submit it back to us. This new service is now the required method of obtaining tax exempt forms. Handwritten forms mailed or faxed in can no longer be accepted.

Important Policy Change Regarding Credit / Debit Card Processing:

Effective March 2015, credit/debit cards will be authorized (funds held) for the full amount of each order, whereas previously this amount was $1.  When an order is placed, Signs + Banners contacts the issuing bank to confirm the validity of the payment method. The customers' bank reserves the total funds of the order until the transaction processes in full or the authorization expires, but this isn't an actual charge. The authorization will be removed from the customers' account according to the policies of the issuing bank and actual charges will appear on the card at the time of shipment (or shipments).  This policy is in line with other leading online retailers, car rental agencies, hotels, etc. and will assist us in getting product out in the timeliest manner possible.

Please contact your bank to clarify how long they hold authorizations, as this policy can vary greatly by institution.  If you have any questions regarding the terms and conditions of your debit or credit card, contact your financial institution using the telephone number found on the back of your card.